information

Orders

I have several questions about orders / exchanges / returns / purchases / etc. Anyway, who I can write to?

Write to us atorders@womance.ca we are here for you!

Customer service an online chat is availablee ?

And yes! It is available at the bottom right under the small bubble. During opening hours, an agent is online to answerALL your questions. Our opening hours are 10:00 a.m. to 5:00 p.m. And this, 7 days on 7!If we are not online at the time you have a question, you can write to us on this chat, an email will be sent to us directly and we will respond to your email as quickly as possible. We are currently in the test phase so the opening hours may change in the coming days. Please do not hesitate to write to us to tell us the opening hours that you would prefer!

How to ensure that my purchase has been made correctlyt?

We will confirm receipt of your order by sending an email. If you do not receive a confirmation, please contact us atu orders@womance.ca

May I know where my order is?

Yes, you can see the updated status of your order in real time. To do this, use the tracking # you received when confirming your order. Click directly on it to see the route of your package in real time.

According to my tracking #, my order has a delivered status but it is not with me. What do I doe fais?

3-5 working days should be allowed before initiating an inquiry with the delivery company. Sometimes the package will arrive the next day or the next day. You can also contact the delivery company directly with your tracking #..

Can I delete an item from my order?

Yes. From your basket, it is possible to eliminate the items that you do not wish to receive before placing your order.

Can I cancel my order?

Yes. If the order has not been shipped, simply write to the cu commandes@womance.ca and we will refund it.

I received a gift card or I have a promotional code, how do I apply it?uer?

At the end of your order, at the time of payment, there is a Promotional code box, you must enter your card number or your promotional code here.t.

Why can my credit card be declined?

Your credit card may be declined for any of the following reasons:

  • Your card has expired. Check the expiration date of your card.
  • You may have reached the limit of the amount available on the card. Check with your bank for the authorized amount of your card.
  • One of the data you entered is incorrect. Check that you have entered the data correctly in the corresponding fields. Sometimes the postal code associated with the card is not the same as that of the delivery address. Make sure the billing address is correct.ne.

Are payments by credit card secure?

Yes, the data is transmitted encrypted by SSL. For payment by credit or debit card it is necessary to enter the CVV Card Verification Value code. This is a code printed on credit cards used to secure e-commerce transactions. This is the 3-digit code indicated on the back of your card.rte.


General informations

Are exhausted products renewed??

It all depends on the availability of the product. You can write to theorders@womance.ca to ask if a product will be back in stock. You can also enter your email address in the space designated under the desired product to be notified when it is available again,

What should I do if I receive an item that does not match my order??

If you received an item that you did not order, write to us atorders@womance.ca

Is it possible to receive information regularly and directly to my email address on the latest news?

Yes. All you need to do is access the newsletter and you will receive information on new products, the lookbook and events..

Can I unsubscribe from the Womance newslettere?

In the Newsletter section, you can unsubscribe very easily. Enter your details and click send.

Buy from Womance, how do we do it?

It's pretty straightforward. Just apply the following steps.t.

  1. Look at the products that interest you. By clicking on the photo, you can enlarge it to better see the product composition, sizes available, reference and price.).
  2. Select the item you are interested in, in the right color and size, and add it to the cart. You can then continue to buy or place your order.
  3. If you want, you can confirm your order.
  4. Choose a delivery method. The shipping price will be displayed at this time..
  5. Choose a payment method.
  6. Confirm your order.
  7. You will receive a confirmation email.

Are there any different conditions when the items on salee?

Yes. All items on sale and / or purchased with a promotional code are final sales. There is no way back. No refunds, returns or exchanges on products purchased during sales such as Black Friday / Cyber Monday / Boxing Day. All promotions offered on the online store cannot be combined with other promotions. 

Can I get a price adjustment if an item I bought goes on sale afterwards?e?

Unfortunately, we do not offer any price adjustments on all products..

I bought items the day before or a few days before a day of promotions. It is possible to have the same discountais?

Unfortunately promotions cannot be applied to previous purchases..

How to know if I am buying the right sizer?

A size chart is available below each product. You just need to measure the different parts of your body where the measurements are calculated to arrive at the most accurate result. In addition, we have a online customer service which is available at the bottom right under the little bubble. An agent is on-line to answer ALL your questions and guide you through your shopping. If we are not online when you have a question, you can write to us on this chat and we will get back to you as soon as possible. Please do not hesitate to write to us for any suggestions.

There is a place you can go to try on clothes?

It is possible for you to come and shop directly at our head office in Quebec located at 1269 rue Paul-Émile Giroux, Local 205, Quebec QC G1C 0K99 (in the industrial sector in Beauport. The store is usually open on FRIDAYS AND SATURDAYSof10:00 a.m. to 5:00 p.m. (openings availability may be subject to change depending on demand. Method of payment accepted: Credit cards. New products, clothing, jewelry and accessories that have never been sold on the web are available to you. You will also be able to shop the clothes that are available online. Do not hesitate to write to us for any questions! #WOMANCE #BeWomancence

Terms of cwe run

For all the terms and conditions for our various contests on social networks, you canclick here.