Write to us email@example.com we are here for you!
And yes! It is available at the bottom right under the small bubble. During opening hours, an agent is online to answerALL your questions. Our opening hours are 10:00 a.m. to 5:00 p.m. And this, 7 days on 7!If we are not online at the time you have a question, you can write to us on this chat, an email will be sent to us directly and we will respond to your email as quickly as possible. We are currently in the test phase so the opening hours may change in the coming days. Please do not hesitate to write to us to tell us the opening hours that you would prefer!
We will confirm receipt of your order by sending an email. If you do not receive a confirmation, please contact us atu firstname.lastname@example.org
Yes, you can see the updated status of your order in real time. To do this, use the tracking # you received when confirming your order. Click directly on it to see the route of your package in real time.
3-5 working days should be allowed before initiating an inquiry with the delivery company. Sometimes the package will arrive the next day or the next day. You can also contact the delivery company directly with your tracking #..
Yes. From your basket, it is possible to eliminate the items that you do not wish to receive before placing your order.
Yes. If the order has not been shipped, simply write to the cu email@example.com and we will refund it.
At the end of your order, at the time of payment, there is a Promotional code box, you must enter your card number or your promotional code here.t.
Your credit card may be declined for any of the following reasons:
Yes, the data is transmitted encrypted by SSL. For payment by credit or debit card it is necessary to enter the CVV Card Verification Value code. This is a code printed on credit cards used to secure e-commerce transactions. This is the 3-digit code indicated on the back of your card.rte.
It all depends on the availability of the product. You can write to firstname.lastname@example.org to ask if a product will be back in stock. You can also enter your email address in the space designated under the desired product to be notified when it is available again,
If you received an item that you did not order, write to us email@example.com
Yes. All you need to do is access the newsletter and you will receive information on new products, the lookbook and events..
In the Newsletter section, you can unsubscribe very easily. Enter your details and click send.
It's pretty straightforward. Just apply the following steps.t.
Yes. All items on sale and / or purchased with a promotional code are final sales. There is no way back. No refunds, returns or exchanges on products purchased during sales such as Black Friday / Cyber Monday / Boxing Day. All promotions offered on the online store cannot be combined with other promotions.
Unfortunately, we do not offer any price adjustments on all products..
Unfortunately promotions cannot be applied to previous purchases..
A size chart is available below each product. You just need to measure the different parts of your body where the measurements are calculated to arrive at the most accurate result. In addition, we have a online customer service which is available at the bottom right under the little bubble. An agent is on-line to answer ALL your questions and guide you through your shopping. If we are not online when you have a question, you can write to us on this chat and we will get back to you as soon as possible. Please do not hesitate to write to us for any suggestions.
It is possible for you to come and shop directly at our head office in Quebec located at 1269 rue Paul-Émile Giroux, Local 205, Quebec QC G1C 0K99 (in the industrial sector in Beauport. The store is usually open on FRIDAYS AND SATURDAYSof10:00 a.m. to 5:00 p.m. (openings availability may be subject to change depending on demand. Method of payment accepted: Credit cards. New products, clothing, jewelry and accessories that have never been sold on the web are available to you. You will also be able to shop the clothes that are available online. Do not hesitate to write to us for any questions! #WOMANCE #BeWomancence
For all the terms and conditions for our various contests on social networks, you canclick here.